Refund & Return Policy
Effective Date: 4/27/26
1. General Policy
Due to the nature of our products, all sales are final unless there is an issue with your order.
We do not accept returns on food items.
2. Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Incorrect
- Missing items
Please contact us within 24–48 hours of delivery.
Include:
- Order details
- Photos of the product and packaging
We will review and may offer:
- Replacement
- Store credit
- Refund (in select cases)
3. Custom Orders
Custom and personalized orders are made specifically for each customer and are non-refundable once confirmed.
We work closely with you prior to fulfillment to ensure accuracy.
4. Order Cancellations
- Standard orders may be canceled within a limited timeframe before processing
- Custom orders may not be canceled once production has begun
Please contact us as soon as possible if you need to make changes.
5. Shipping Issues
We are not responsible for:
- Carrier delays
- Weather-related issues
- Orders delayed after shipment
However, we will assist in resolving issues with the carrier when possible.
6. Refund Processing
If a refund is approved:
- It will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
7. Contact Us
For any issues or concerns:
If you have any questions about this Privacy Policy, please contact us:
Email: partynovelties@qwestoffice.net
Phone: 520) 322-5059